Frequently asked questions
Frequently asked questions
Are the rooms suitable for allergy sufferers?
All rooms are allergy-friendly – with specially adapted carpeted floors or, in our dog-friendly rooms, with warm wooden floors. The clay plaster throughout the house also ensures a natural, better indoor climate.
Are dogs allowed?
Yes, in selected rooms with wooden floors. The cost is €15 per night plus €25 for final cleaning. Dogs are also welcome in the restaurant.
When are check-in and check-out times?
Check-in from 14:00, check-out until 10:00. If you are arriving early, please inform us in advance – if possible, then you can also check in earlier.
Can I keep my room longer or drop off my luggage?
Simply ask at the reception – we will be happy to inform you whether a later departure is possible or whether your luggage can be stored with us in between.
Is there free Wi-Fi available?
Yes, available free of charge in all rooms and common areas.
Are the rooms accessible for people with disabilities?
Yes, we offer barrier-free rooms.
Is there any leeway for children?
Yes, our children's playroom is available to all guests of the house free of charge.
What makes the clay plaster in the rooms special?
It regulates humidity naturally and ensures a room climate in which you can sleep noticeably better – without any artificial additives.
Can I use a washing machine?
Yes, for a fee of € 10.00 per wash cycle.
Is there a solarium in the house?
Yes, for a small fee – details can be obtained from the reception.
How do I get to you without a car?
Take the train to Lermoos, then take the village bus for free. The stop is right in front of the house.
Where can I park?
For check-in and check-out directly at the entrance. Our hotel parking lot is available to you for the duration of your stay, including an electric charging station.
How far is the nearest airport?
Innsbruck Airport approx. 70 km/1 hour 10 minutes, Munich Airport approx. 150 km/2 hours.
How do I get from the train station to your place?
Our free village bus takes you directly to our house in just a few minutes – the stop is right there.
Can I take the bus for free with the guest card?
Yes, in summer as well as in winter, you can travel for free with the guest card throughout the entire Tyrolean Zugspitz Arena.
How far is it to the ski resort?
Only 2–3 minutes walk to the Grubigstein ski area and the ski school pickup point.
How far is the trailhead located?
The entrance to the cross-country trail is located directly below the hotel – depending on the snow conditions.
Is there a charging option for my electric car?
Yes, there is an electric charging station available right at our hotel parking lot.
How do I reach the Familyjet?
The Familyjet is within a five-minute walk and takes you to the entire ski area at the Grubigstein.
Is there a ski resort nearby?
Yes, right next to the ski school’s collection point and the Familyjet you can rent a ski depot at Sport Mader.
Do you offer gluten-free dishes?
Yes, almost all our products are gluten-free – clearly marked so.
Are there vegan or vegetarian options?
Yes, a wide selection – from the Wellington roulade to the cauliflower steak, including vegan desserts and vegan ice cream.
Can I also eat at your place as an external guest?
Yes, our restaurant and café are also open to external guests. We recommend that you book a table in advance.
What should be considered in case of allergies and intolerances?
Information about allergens can be provided upon request – please let us know your needs in advance.
What are the opening hours of the restaurant?
Breakfast 07:30–09:30, lunch 12:00–17:00 (reduced menu from 14:00), dinner 18:00–20:30. Tuesday is a day off.
What is included in half-board?
A rich breakfast buffet, a small afternoon buffet (except on Tuesdays), a multi-course dinner from the half-board menu, and the daily salad buffet.
Can I order à la carte meals in addition to the half-board option?
Yes, of course. For half-board guests, the room price with breakfast will be charged on this day only.
Are there homemade cakes and desserts?
Yes, in our café we serve homemade cakes and strudel specialties as well as Italian ice cream – also vegan.
Where do the foods in your kitchen come from?
Wherever possible, we rely on regional products from companies in Tyrol – for short distances and honest quality.
Is inclusion taken into account at your company?
Yes, people with different skills and stories work together in our kitchen – a real-life everyday experience rather than a program item.
Can I charge an e-bike at your place?
Yes, for free in our lockable bike garage – also as a guest in the restaurant or café.
Are there rental bicycles in the house?
Yes, we have our own electric bikes and six hardtail mountain bikes available for your tours.
Will I receive the ski pass directly at the hotel?
Yes, you can book your ski pass and Z-ticket conveniently at our reception – without having to wait in line at the cash register.
Are there guided hiking or biking tours?
Our free hiking guide accompanies you five times a week. Guided bike tours are available for an additional fee.
What is the AktivPass?
The AktivPass from the Tiroler Zugspitz Arena is included in your guest card and allows free access to baths, climbing gyms, ice rinks and more in the region.
Can I store my golf equipment with you?
Yes, free of charge – in addition, you receive golf guiding for a 9-hole round and 20 % discounts on the green fee.
How large is the ski area of the Zugspitz Arena in Tyrol?
The region offers 57 lift facilities and 143 kilometers of slopes, with the TOP SNOW CARD even 90 lift facilities and 213 kilometers of slopes.
Are there discounts in sports equipment rental?
Yes, at our partner Sport Mader you receive up to 15 % discounts for ski and cross-country rental as a guest of the hotel.
Will I receive a ticket for the highline179?
Yes, starting from seven nights you will receive a free ticket for Europe's longest suspension bridge in Reutte.
Is the Hubertushof suitable for cyclists?
Yes, we are a bike-certified house with a lockable bike garage, washing and repair facilities, and a free electric bike charging station.
How can I cancel my booking?
The cancellation conditions according to the Austrian hotel regulations apply:
- Up to 3 months before arrival: free cancellation
- Up to 1 month before arrival: 40 % of the costs
- Up to 1 week before arrival: 70 % of the costs
- In the week of arrival: 90 % of the costs
Should I recommend a travel insurance?
Good planning is part of a relaxing holiday for us. To ensure you are on the safe side, we recommend taking out travel cancellation insurance.
Do I have to pay a deposit?
For a fixed reservation, we require an advance payment of one-third of the total price.
Is a tourist tax included?
Yes, € 3.00 per person per night, from the age of 15 onwards, excluding in the room rates.
Are the prices inclusive or exclusive of taxes?
All prices are in EUR per person per night, including taxes and excluding tourist tax. Package prices are based on the respective package content.
Can I give a voucher away?
Yes, gladly – whether for dinner, an afternoon of coffee or an entire stay.
How can I make an inquiry or book directly?
Through our inquiry form on the website or by phone at +43 5673 2161.
Are there any special offers for travel groups?
Yes, we are happy to create a customized offer for groups – please contact us directly.
Do you offer package deals?
Yes, several seasonal packages with attractive conditions – you can find an overview on our offer page.
What happens if I arrive before the scheduled check-in time?
Please inform us in advance – if possible, then book your room earlier as well.
Your question was not answered?
We would be happy to take the time to answer your inquiry. Simply call us or send us a message.
Your question was not answered?
We would be happy to take the time to answer your inquiry. Simply call us or send us a message.